Join a team where you will shape and support modern Digital Workplace services across the full Microsoft ecosystem, from Microsoft 365 and Intune to Identity, Security, and emerging AI capabilities. As a senior technical expert, you will have the opportunity to solve complex customer challenges, influence service innovation, and help organizations get the most from their Microsoft investments.

This is what makes the position as Digital Workplace Services Senior Engineer unique 

• Shape the future of Digital Workplace services by driving innovation, automation, security, and AI-powered solutions across the full Microsoft Modern Workplace ecosystem.

• Act as a senior technical authority and trusted advisor, solving complex challenges and helping customers maximize the value of their Microsoft investments.

• Work in a collaborative, international team where knowledge sharing, continuous learning, and technical excellence are at the heart of everything we do.

The Microsoft Cloud Services team brings together deep technical expertise across Microsoft technologies while fostering a strong culture of collaboration and knowledge sharing. Team members work closely across multiple countries, supporting each other on complex customer challenges and continuously learning from one another. Led by Heidi Storm, the team values transparency, accountability, continuous development, and delivering meaningful outcomes for customers.

My name is Heidi Storm. I am the Head of Microsoft Cloud Services. As a leader, I believe in creating an environment where people feel trusted, supported, and empowered to do their best work. I value transparency, collaboration, and continuous learning, and I enjoy helping individuals grow their expertise while working together to solve complex challenges and deliver exceptional outcomes for our customers.

Your role & influence as Digital Workplace Services Senior Engineer

Responsibility: You will be given responsibility for designing, operating, and continuously improving Microsoft Digital Workplace services across Microsoft 365, Security, Identity, and Endpoint Management, ensuring high service quality, operational excellence, and customer success.

Collaboration: Together with your team, you take care of designing, operating, and continuously improving Microsoft 365, Security, Identity, and Endpoint Management services. You'll work closely not only with your immediate team members but also with the Service Desk and Customer Success teams to deliver reliable, secure, and value-driven solutions for customers.

Core activities:

• Deliver and support Microsoft Cloud services, managing incidents, service requests, troubleshooting, and escalations across Microsoft 365, Identity, Security, and Endpoint Management environments.

• Drive service quality and continuous improvement by optimizing configurations, maintaining documentation, sharing knowledge, and identifying opportunities for automation and standardization.

• Act as a senior technical expert and trusted advisor, collaborating with internal teams and customers to implement secure, scalable, and value-driven Digital Workplace solutions.

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered. 

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious and driven individual who combines strong technical expertise with a passion for solving complex customer challenges, improving services, and staying at the forefront of Microsoft cloud technologies.

Additionally, it's important that:

• You have a bachelor's degree level of working and thinking.

• You have experience designing, administering, and supporting Microsoft 365, Security, Identity, and Endpoint Management services in a customer-focused environment.

• You possess strong technical skills within Microsoft 365, Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, Autopilot, Conditional Access, PIM, Microsoft Defender, and Identity Governance. Nice to have experience includes PowerShell, Microsoft Graph, and automation initiatives.

• Swedish and English fluency.

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:

• Telephone screening.

• 1st interview with Heidi Storm, hiring manager, and/or colleague.

• Assessment (Personality- and cognitive thinking test).

• 2nd interview with hiring manager and/or colleague.

• Background check.

For questions about the position, please contact the Heidi Storm, hiring manager, via e-mail: heidi.storm@dustin.com