Are you passionate about transforming the future of work through AI and automation? Join us to lead impactful process transformation initiatives, collaborate with stakeholders across the business, and turn innovative AI opportunities into real-world solutions that improve customer experiences and drive measurable business results.

This is what makes the position as OE Process Specialist unique

• Play a key role in shaping the organization's AI transformation by facilitating impactful workshops and turning innovative ideas into real business improvements.

• Drive continuous improvement initiatives that directly influence how teams adopt, optimize, and scale AI-powered ways of working.

• Collaborate across functions and stakeholders, positioning yourself at the forefront of AI adoption and organizational change.

My name is Sabina Wallenborg. I am the VP Customer Operations. As a leader, I am authentic, empowering, and genuinely curious, and I believe the best results come from creating a supportive and collaborative environment where people feel trusted, valued, and inspired to grow. I am passionate about helping my teams build on their strengths, succeed together, and make a meaningful impact for our customers and business.

Your role & influence as OE Process Specialist

Responsibility: You will be given responsibility for identifying and turning business challenges into AI-powered solutions that simplify ways of working, enhance customer experiences, and create measurable business value.

Collaboration: Together with your team, you take care of enabling the successful adoption of AI and process innovation across the organization. You'll work closely not only with your immediate team members but also with departments across the business, partnering with process owners, business stakeholders, and technology teams to bring ideas to life and ensure lasting impact.

Core activities:

• Identify, analyze, and redesign business processes to uncover AI and automation opportunities that improve efficiency, customer experience, and operational performance.

• Lead and support AI initiatives from pilot and testing through deployment and scaling, working closely with business stakeholders, process owners, and technology teams.

• Monitor business impact, drive user adoption, and champion continuous improvement to ensure AI solutions deliver sustainable value across the organization.

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us. Curious? Our Life at Dustin page has you covered. 

For this role specific you can expect:

• You will receive €0.26 per kilometer travel allowance or a complete public transport compensation.

• Home working allowance of €2,45 per work-at-home day, paid monthly

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

We envision you as a curious and driven individual who is passionate about transforming the way organizations work by leveraging AI, automation, and process excellence to create meaningful business impact

Additionally, it's important that:

• You have a bachelor's degree level of working and thinking

• You have 3–8+ years of experience in process improvement, operational excellence, business analysis, consulting, transformation, or related roles.

• AI, automation, digital transformation, or continuous improvement initiatives.

• Driving pilot programs, implementation, adoption, and scaling of new technologies and ways of working.

What can you expect next?

To ensure a fair recruitment process free from unconscious bias, we handle your application anonymously and do not accept cover letters. Please refrain from sending one, so that the selection is based solely on professional competencies. We expect the following steps in the recruitment process:  

• Telephone screening with TA partner, Sander Dirks

• 1st interview with VP Customer Operations, Sabina Wallenborg and Business Integration Lead, Rody van Helvoirt.

• Assessment (Personality- and cognitive thinking test).

• 2nd interview with HR.

• Background check.

For questions about the position, please contact the TA Partner Sander Dirks via e-mail.

Please note; From 16th of July till the 3rd of August, Sander Dirks will be offline.